YOU panic when someone writes in all caps and demands to “speak to the manager.” It’s a customer, not Voldemort.

YOU ignore chats, let emails pile up, or think “getting back later” is okay.

YOU crumble at the first complaint instead of becoming a customer service superhero. (Cape optional, solutions mandatory.)

YOU don’t know the product, the policy, or where to find answers—and worse, you don’t bother to check.

YOU think “I don’t know” is the end of the conversation instead of the start of finding a solution.

YOU roll your eyes when asked to collaborate—this is not a solo mission.

YOU talk to customers the same way no matter the channel. Email is not Instagram. WhatsApp is not LinkedIn. Adapt or glitch out.

YOU think upselling is pushy when really, it’s just helping Karen find the better option before she returns everything out of spite.

YOU fumble on GDPR and think “data protection” is just a buzzword—nope, it’s the law.

YOU let customer concerns pile up like laundry and expect someone else to fold them.

YOU forget that customer service and sales are BFFs—not giving the sales team info is like hiding the snacks at a party.

YOU need a babysitter to finish a task. We love support—but if you can’t be trusted to run with the ball, maybe the field isn’t for you.